Terms of Use

Rates E-Twow – Bike – Quesada

Price list

This price list applies to the rental and use of the Vehicles made available by E-Twow – Bike – Quesada.

Capitalized terms used in this price list will have the meanings defined in the Terms and Conditions of Service document.

1. General Information

1.1. E-Scooter

Rental rates E-Scooter
Basic rate for each E-Scooter rental 1 €
Rental price per minute 0.15 €
Additional rental fee for returning the E-Scooter outside the operating area € 100

1.2. Bikes

Rental rates Bike Conditions
Standard rate 1 € 1 trip up to 20 minutes
E-Twow – Bike – Quesada has the right to modify the rates at any time depending on the demand. The modified rates will be shown to the user through the application before the rental begins.
1 day pass € 3 Valid for 24 hours
Up to 12 trips
Maximum of 30 minutes per trip
1 month pass (one single month) 20 € Valid for 30 days
Unlimited number of trips
Maximum of 2 hours per trip
Monthly subscription (Subscription) € 10 / month Unlimited validity
Up to 2 trips / natural day
Maximum of 30 minutes per trip
Monthly subscription Plus (Subscription) € 15 / month Unlimited validity
Up to 4 trips / natural day
Maximum of 30 minutes per trip
Subscription for 1 year (Subscription) € 50 / year Unlimited validity
Up to 2 trips / natural day
Maximum of 30 minutes per trip
Additional rental fee for returning the bicycle outside the operating area € 50 N.A.

2. Registration

2.1. The creation of a E-Twow-Bike-Quesada Account is free.

2.2. No deposit is required to use our Vehicles.

3. Conditions applicable to all Rates

The following general terms and conditions apply to all rates:

3.1. The Rental Time begins once the vehicle’s lock is unlocked.

3.2. The Rental Time ends when the Vehicle is returned correctly in accordance with the Terms and Conditions of the service.

3.3. Each interruption during a trip is considered part of the Rental Time. Users can rent the same Vehicle or a different one immediately after returning a Vehicle.

3.4. In the event that a Vehicle is returned before the end of the Rental Time specified per trip, any remaining minutes expire, even if the Vehicle is rented immediately after the return.

4. Basic rate and standard rate for E-Scooter rentals

4.1. The basic rate for each E-Scooter rental is € 1.

4.2. The standard rate applicable during the rental of E-Scooter is € 0.15 per minute (or part of it).

5. Standard rate for Bicycle rental

5.1. There is no basic rate for Bicycle Rental.

5.2. The standard rate applicable during a bicycle rental is € 1 for 20 minutes of rental time (or part of it). E-Twow – Bike – Quesada has the right to modify the rates at any time depending on the demand. The modified rates will be shown to the user through the application before the rental begins.

6. Vehicles returned outside the rental area

The fee for returning a Bicycle outside the Rental Area is € 50. The fee for returning an E-Scooter outside the Rental Area is € 100.

7. 1-day rate for bicycle rental

7.1. The rate for the one-day pass is € 3 for twenty-four (24) hours from the date of purchase. For example, if you buy the day pass at 3 p.m. one day, it is valid until 3 p.m. of the next day.

7.2. The rate for the one-day pass includes up to twelve trips with any Bicycle and a rental time of up to thirty (30) minutes per trip. In the event that the use of a Bike continues after the expiration of the specified Rental Time per trip, the standard rate valid at that time will be applied to the period of subsequent use.

8. One month pass (single month) for Bicycle Rental

8.1. The fee for a one-month pass is € 20 for 30 days from the date of purchase, so the day of purchase is already posted. For example, if you buy the one-month pass on the 13th day of a month, it is valid until the 12th day of the following month.

8.2. The one-month pass includes unlimited travel with any Bike and a rental time of up to two (2) hours per trip. In the event that the use of a Bicycle continues after the expiration of the Rental Time specified per trip, the standard fare valid at that time will be applied to the period of subsequent use.

9. Monthly subscription for Bicycle Rental

9.1. The monthly Subscription fee is € 10 per contract month from the date of the Subscription. For example, if you subscribe for the monthly pass on the 13th of a month, the first month of the contract starts on the same day and ends on the 12th of the following month.

9.2. The monthly Subscription fee includes up to two (2) trips per calendar day with any Bike per trip and a Rental Time of up to thirty (30) minutes per trip. In the event that the use of a Bicycle continues after the expiration of the Rental Time specified per trip, the standard fare valid at that time will be applied to the period of subsequent use.

9.3. The monthly subscription has an indefinite contractual term and can be canceled by the user at any time until the end of each month of the contract and by E-Twow – Bike – Quesada with a period of notice of 3 days until the end of each month of the contract. If the Subscription begins on the 13th of each month, as in our example, it can be canceled with effect until the 12th of each following month. If a cancellation is not made before the end of a month of the contract, the Subscription is automatically extended for an additional month.

10. Monthly subscription Plus for Bicycle rental

10.1. The subscription fee for the “Plus” monthly subscription is € 15 per contractual month from the date of the Subscription. For example, if you subscribe to the monthly subscription Plus on the 13th of a month, the first month of the contract starts on the same day and ends on the 12th of the following month.

10.2. The subscription rate for the monthly Plus Subscription includes up to four (4) trips per calendar day with any Bike on each trip and a Rental Time of up to thirty (30) minutes per trip. In the event that the use of a Bicycle continues after the expiration of the Rental Time specified by trip, the standard rate valid at that time will be applied to the next period of use.

10.3. The monthly Plus Subscription has an indefinite contractual term and can be canceled by the user at any time until the end of each month of the contract and by E-Twow – Bike – Quesada with a period of notice of 3 days until the end of each month of the contract. If the Subscription begins on the 13th of each month, as in our example, it can be canceled with effect until the 12th of each following month. If a cancellation is not made before the end of a month of the contract, the Subscription is automatically extended for an additional month.

11. Annual subscription for Bicycle rental

11.1. The annual Subscription fee is € 50 per year, counting from the first day of validity. For example, if you sign up for the annual pass on April 13 of a year, the first year of the contract ends on April 12 of the following year.

11.2. The annual Subscription fee includes up to two (2) trips per calendar day with any Bike on each trip and a Rental Time of up to thirty (30) minutes per trip. In the event that the use of a Bicycle continues after the expiration of the Rental Time specified per trip, the standard fare valid at that time will be applied to the period of subsequent use.

11.3. The Annual Subscription has an indefinite contractual term and can be canceled by the user at any time until the end of each year of the contract and by E-Twow – Bike – Quesada with a period of notice of 3 days until the end of a contract year. If the Subscription begins on April 13 of a year, as in our example, it can be canceled with effect until April 12 of each following year. If no cancellation is made before the end of a contract year, the Subscription is automatically extended for an additional year.

12. Additional charges for infractions of our Terms and Conditions of Service

12.1. If there are debit payments for which you are responsible, we will charge the bank fees imposed as a result of the refund debit, as well as a service fee of € 2.

12.2. In the event that warning letters should be sent in case of non-payment by you, we will charge a fixed service fee of € 2 for each letter.

12.3. In the event that a Vehicle is parked without the appropriate lock or closure or in an area not approved in breach of clause 6 of our Terms and Conditions of Service, we will charge a service fee of up to € 30, depending on the load of real work and the costs required by the situation. Rental Time also continues to operate in these cases, until the respective Vehicle is returned in accordance with our Terms and Conditions of Service, but not more than 48 hours after the Vehicle has been parked in breach of the Terms and Conditions of Service. The aforementioned costs (service fee and rental rate) will not apply if you are not responsible for the violation of our Terms and Conditions of Service.

12.4. Any fee or fine imposed on us due to administrative infractions for which you are responsible will be transferred / repeated. In addition, we will charge a service fee of € 2 per transaction.

12.5. Your liability for damage to a Bicycle or for damage due to theft and loss of a Bicycle is limited to € 300. This limitation does not apply in case of deliberate intention or gross negligence.

12.6. Your liability for damage to an E-Scooter or for damages for theft and loss of an E-Scooter is limited to € 450. This limitation will not apply in case of intent or gross negligence.

12.7. In the event that the costs and / or actual costs exceed the applicable service fees, we reserve the right to charge a service fee corresponding to the expenses and costs actually incurred.

 

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